Support / FAQ
Frequently asked.
The questions we get most, answered plainly. If yours isn't here, ask us — we'll answer and add it.
Getting started
What exactly does Brackits make?
Thinkific sections, widgets and interactive lessons in your brand, plus a blog on every plan. You describe what you need, the design agent builds it against your brand kit, and you publish it as an embed you can place in Thinkific or WordPress.
Do I need to know how to code?
No. You work in plain language with the design agent and place the result with a block, a shortcode, or a paste. If you do read code, the output is ordinary HTML and CSS and you can edit it directly.
How do I get access?
Create an account from any Get started button. If you already have one, use Log in instead.
What's a brand kit, and do I have to write one?
It's your brand — colours, typography, voice, layout rules — held in one place so everything generated inherits it.
You don't have to write it from scratch. Point Brackits at an existing website and it will import a starting brand kit, which you then refine.
Embeds & publishing
If I change a design, do I have to update every page it's on?
No. Republish it in Brackits and every live embed picks up the change on the next page load. That's the whole point of placing an embed rather than pasting markup.
The one exception is the Thinkific SEO snapshot, which is a point-in-time copy by design. Those you re-copy.
Will a design clash with my site's CSS?
Not when it's embedded. Embeds render inside a Shadow DOM, so your theme's styles can't reach into the design and the design's styles can't leak out onto your page.
Two placements are the exception, because they write the markup into the page itself, scoped to its own wrapper: the Thinkific SEO snapshot and the WordPress plugin's SEO mode. A theme with very broad rules can reach those. On WordPress, switch the placement to Isolated mode and the wall is back; on Thinkific, place the live embed instead of the snapshot.
What's the difference between inline and floating?
Inline renders only where you place its placeholder — the normal choice for a Thinkific section or anything that sits in the page.
Floating renders site-wide and inserts itself at the top of the page. Use it for announcement bars, banners, and floating widgets.
Can I embed a third-party form or booking widget?
Yes. Tools like HubSpot, Calendly, Typeform, and Stripe pricing tables work inside a design — they're placed in a sandboxed frame so their scripts behave normally despite the Shadow DOM isolation.
Are my designs indexed by search engines?
A standard embed renders in the browser, so its text isn't in the page source. For pages you want indexed on Thinkific, use the SEO snapshot, which puts the content directly into the page.
Can I roll back a change I don't like?
Yes. Every design keeps a version history with a summary of each change, and you can revert to any earlier version.
AI & your data
Who owns the designs Brackits generates?
You do. You keep ownership of your brand kit, your prompts, and the designs produced for you. See our terms for the detail.
Is my data used to train AI models?
No. We use AI providers under terms that prohibit training on data submitted through their APIs.
Could another customer get a design identical to mine?
Designs are generated against your brand kit, so in practice they differ. But we can't guarantee uniqueness — similar prompts can produce similar structures. If uniqueness matters legally for your business, review the output before publishing.
Does Brackits see my students' data?
Only what the Brackits section on your Thinkific site lets through, plus anything a student types into a form in one of your designs. The section's Allow Brackits to fetch personalization data box is ticked when you add it, and while it is, we read a signed-in learner's profile and enrollments from Thinkific purely to render that design. Untick it and we fetch nothing about your learners. None of it is sent to AI providers.
Full detail is in our privacy policy, and a plain summary of how we handle it is on our security and data page.
Can I use my own AI agent with Brackits?
Yes. Brackits runs an MCP server, so AI agents such as ChatGPT, Claude and Cursor can browse your projects, read your brand kit, and publish designs for you. Paste the MCP URL from your dashboard into any MCP-capable client; sign-in happens in your browser and every tool is scoped to your current workspace.
It works with Claude.ai, Claude Code, Claude Cowork, ChatGPT, Codex, Cursor, Gemini CLI and Antigravity, among others. In ChatGPT, an app that makes changes needs a Business, Enterprise or Edu plan with developer mode turned on; Codex has no such limit.
Workspaces & account
Can I invite other people?
Yes. Workspaces have Owner, Admin, and Member roles, and projects have their own Owner, Editor, and Viewer roles so you can give a client or contractor access to one project without opening up everything.
Can I manage more than one site?
Yes. Each project maps to one site, with its own brand kit and connections. Agencies typically run one project per client.
What happens if I disconnect an integration?
We delete the stored credentials. Designs already placed as an SEO snapshot stay put because that content lives in your page. Live embeds stop updating, and you should remove their placeholders.
What does it cost?
Plans start at $49 a month, billed monthly with no annual contract. Every plan carries the whole product; the difference is how many people and workspaces it covers. See pricing.
Credit, top-ups, changing plan and cancelling are covered in billing and cancellation.
How do I delete my data?
Deleting a workspace closes it at once. To have its projects, designs, brand kits, blog, data tables and assets permanently erased, or for a full account erasure, email [email protected].
Not answered?
Ask us directly.
We read every message, and good questions usually end up on this page.
Or email [email protected] directly.